Consultant – ITIL® expert – FOWZulting

FOWZulting is a Consultancy company in the Business and Technology fields. We are currently seeking for a Consultant with a strong expertise of ITIL®, and who can start at a mission for one of our clients.
You are going to be integrated in our center of expertise “Governance” as a “Technology Consultant”.
A fixed-term contract of 3 months will be offered, with the possibility to be extended to another 3 months. The contract will be converted in an indefinite contract, if the first 6 months will be positively evaluated.
Please add minimum 3 references to your application file regarding contact persons from your previous experiences and/or recommendation letters.
Main responsibilities:
Analyzing all the related AS-IS processes from our client.
Reporting of the analysis outcomes with your recommendations, in order to optimize these processes based on the best practices of ITIL®.
Deploying of the TO-BE processes.
Evaluating the performance of the TO-BE processes based on the SLAs, and determining whether those are now effectively aligned with ITIL®.
• Organizing of workshops and interviews with the client’s stakeholders in order to gather the required information.
• Delivering of training and coaching towards the client’s employees regarding the optimized processes.
Sharing your knowledge with the client throughout the mission.
• Organizing on a monthly basis an evaluation session with the client, in order to assure an effective follow-up.
• Being an excellent ambassador of our company: you are strong client oriented and the quality of your daily work is very crucial.
• Defining your operational goals and the KPIs. You further present those goals to your Consultant Manager.

Détails du poste

Date de publication: 2015-12-02
Lieu de travail: Rabat, Maroc
Fonction: Technologie
Domaine de la société: Services de conseil

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Niveau de carrière: Expérimenté

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Consultant – ITIL® expert – FOWZulting